We are committed to delivering your carefully curated fashion selections with efficiency and care. Every order is processed within 1-2 business days after payment confirmation, ensuring your premium apparel and accessories are meticulously prepared for shipment. Our logistics partners specialize in handling delicate fabrics, structured outerwear, and intricate designs to maintain product integrity during transit.

Processing typically requires 24-48 hours to verify order details and prepare your shipment. Delivery duration varies based on your location and selected shipping method. While most domestic orders reach customers within the estimated timeframe, occasional delays may occur during peak seasons or due to unforeseen logistical circumstances. International shipments require additional transit time for customs clearance.

We offer the following shipping options: Standard Shipping (10-15 Business Days): $0-$60; Free Shipping (10-15 Business Days): $60-$9999. These rates apply to most fashion items in our collection, from everyday essentials to special occasion wear. Bulkier items like outerwear or multi-piece ensembles may incur additional handling fees, which will be clearly displayed during checkout.

Currently, we ship to most countries across North America, Europe, and select Asian markets. Some remote locations and specific territories may have restricted delivery options due to customs regulations or logistical limitations. During checkout, our system will automatically verify if we can deliver to your address. For inquiries about potential future expansion to new regions, please contact our customer service team.

Once your order ships, you'll receive a confirmation email containing your tracking number and a direct link to monitor your package's journey. Our tracking system provides real-time updates at major transit points. For international orders, tracking details become available after the parcel clears export customs. If you haven't received tracking information within 3 business days of your order confirmation, please check your spam folder before contacting us.

While we make every effort to ensure timely delivery, occasional delays may occur due to factors beyond our control. If your shipment exceeds the estimated delivery window by more than 5 business days, please contact our support team at [email protected] with your order number. For lost packages, we initiate investigations with carriers after 15 business days from the last tracking update. Our team will work diligently to resolve the issue, whether through reshipment or refund.

International customers are responsible for any customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees vary significantly by destination and are determined solely by local authorities. We declare the actual purchase value on all international shipments and cannot mark items as gifts or undervalue merchandise. We recommend checking with your local customs office to estimate potential charges before placing international orders.